Frequently Asked Questions
General
Does Beige have a physical store?
Yes. Visit us at 3-A Mian Mehmood Ali Kasoori Road, Gulberg 3, Lahore. You can also shop anytime at beige.pk.
What payment methods do you accept?
We accept all major debit and credit cards as well as cash on delivery across Pakistan.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders, save your details, and check out faster next time.
How do I find my size?
Every product page includes a detailed size chart with measurements. If you need help choosing, our customer care team is happy to assist.
Shipping & Delivery
How long does delivery take?
Orders to Lahore, Karachi, and Islamabad are delivered within 2–4 business days. Delivery to other cities may take up to 10 business days. All deliveries within Pakistan are complimentary.
Do you ship internationally?
At the moment we ship within Pakistan only. We're working on bringing Beige to more destinations soon.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use it on our courier partner's website to follow your delivery in real time.
Can I cancel my order?
You can cancel before your order is dispatched. Once shipped, the order can no longer be cancelled, but our exchange policy still applies.
Returns & Exchanges
What is your exchange policy?
We offer size exchanges within 7 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please contact us within 3 days of receiving your order to initiate an exchange. Sale items are not eligible for exchange.
Can I get a refund?
We do not offer refunds at this time. If your item doesn't fit, we'll be happy to exchange it for the correct size.
More
How do I hear about promotions and sales?
Subscribe to our newsletter at the bottom of any page, or follow us on Instagram and Facebook to be the first to know about new drops and exclusive offers.
How can I reach customer support?
Our team is available Monday to Saturday, 9 AM – 6 PM. Reach us by email at hello@beige.pk or call +92 42 32123443.
Where can I find Beige on social media?
Follow us on Instagram, Facebook, YouTube, Pinterest, and Snapchat for styling inspiration, new arrivals, and behind-the-scenes content.